How to Complain to WAEC and be heard; www.waecdirect.org

How to Complain to WAEC and be heard – Many students encounter several problems and difficulties during their WAEC registration, and even during and after the WAEC examination. Sometimes most of these issues are somewhat inevitable but the greatest challenge is knowing what to do about the problem. Most students do not know how to complain about their current issues to the West African Examination Council (WAEC), which is a great burden to them. Although, the West African Examination Council (WAEC) has made it easy for students to tackle the usual problems such as change of institution/course, correction of data, and uploading of results.

However, there are numerous other problems you can encounter during and after the WAEC process that does not fall under those categories. If you’re currently experiencing such problems, then making an official complaint to WAEC would be your next step. However, most students do not know how to properly send their complaints to the West African Examination Council (WAEC). That’s why in today’s post I’ll be showing you not just how to complain to WAEC but how to ensure that your complaint is heard.

How to send your complaint to WAEC

Do you have any complaints about the WAEC procedures? Or do you just wish to make an inquiry about the WAEC procedures? Then you’ve landed on the right page to learn how to make a complaint or an inquiry to the West African Examination Council (WAEC).

In 2015, the West African Examination Council Nigeria commissioned a Customer Service Centre (CSC) to attend to students’ complaints. The Customer Service Centre was donated by Media Concepts International Limited. The WAEC CSC was built to provide a quick response to WAEC candidates in Nigeria having one form of challenge or the other. The Customer Service Centre (CSC) will help students interact with WAEC promptly irrespective of their geographical location.Complain to WAEC and be heard

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To make a complaint via the WAEC Customer Service Centre, follow the instructions below:

Step 2: Login using your email address and password

Step 3: Purchase a request token. There are numerous request tokens available, and each has its own service fee. The following are some of the available tokens and their prices:

General Enquiry/Complaint (N1,000)
Online Verification of result (N1,500)
Re-printing of result listing per school (N20,000)
Attestation of Result (certificate) – 1983 and above (N50,000)
Change of Certificate Collection Point (N10,000)
Collection of certificate by proxy (N5,000)
Checking the status of the request (N1,000)
Collection of certificates for 2008 to 2012 (N15,000)
Collection of certificates for 2013 to 2017 (10,000)
Collection of certificates for the year 2003 to 2007 (N20,000)
Collection of certificates from the year 2002 backward (N25,000)
Confirmation of Result (international) (N35,000)
Confirmation of Result (local) (N10,000)
Request for a certificate for private candidate 2019 – second series to date (N6,700)
Result printout for the revalidated result (N10,000)
Verification of result per candidate (for institutions, organizations, etc.) (N2,000)
Change of school name (N100,000)
Late upload of entry (N5,000)
Request for lost candidate examination number (N2,000)
Review of scripts (per subject) (N5,000)
Very late upload of entry (N10,000), etc.